New Horizons in Quality Management - A Building Industry Technology Roundtable

Find out where leading quality builders are heading. The three major themes threaded throughout the roundtable discussions included raising the bar on quality and customer satisfaction, re-engineering the construction process and how business managment is maturing. Builders interested in total quality managment will learn how improvements in products and processes have led to higher profitability, increased efficiency, reduced cycle-time, decreased callbacks and warranty work, and increased customer satisfaction.

Published in 1999
14 pages
$10.00